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We are vigorously dedicated to protect and and treat with respect any information that we have obtained about you through our website, services, and apps. On this page you will find our extensive Privacy Policy that holds information regarding how we use any and all information we have acquired about you. Please make sure to read it in detail before you continue to use our website and services.

If you are to provide us with any information about you by using our services, website, and apps, you formally accept and consent to the way we process information as per this Privacy Policy, Cookies Policy, Website Terms of Use, and Services Terms and Conditions.

1. Information We Collect

We may collect and process the following data about you:

1.1 Information you give us, such as your name, address, email address and telephone number, age, username, password and other registration information, financial and credit card information, personal description, details of your household or business, details of any pets you may have and any information about you revealed in photographs of your property which you provide to us (or which you permit us to take) and any other information that you choose to provide, when you:

1.1.1 register to use our site and log in through our websites and/or our apps;

1.1.2 make a booking enquiry through our websites and/or our apps;

1.1.3 book a service through our websites and/or our apps;

1.1.4 fill in contact or enquiry forms on, or otherwise provide information via, our website

1.1.5 subscribe to receive any newsletter we may offer from time to time;

1.1.6 complete any voluntary surveys we may ask you to participate in from time to time;

1.1.7 contact us with feedback via our website and/or our apps;

1.1.8 reply to our marketing communications;

1.1.9 communicate with us by telephone, post or email or via the instant chat option on websites and/or our apps (in which case we will keep a record of that correspondence);

1.1.10 inform about a problem with any of our services.

1.2 With regard to each of your visits to our site or use of our apps, we may automatically collect the following information:

1.2.1 when you view our site using a mobile device, in addition to the other information we may collect from your actions, we may collect your device identifier and geolocation information, as well as other non-personal information, such as your device type and carrier, your mobile operating system, and the type of mobile browser you use.

1.2.2 information about your computer, including where available the internet protocol (IP) address used to connect your computer to the Internet, operating system and browser type, for system administration and to report aggregated information to our advertisers. This information is not identified as individual; it is statistical data about the browsing actions and patterns of our users.

1.2.3 details about how you use our apps and information about your visits to our websites, including, but not limited to, traffic data, location data, weblogs, page interaction information, page response times, and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

1.3 Information we receive from other sources. We work closely with third parties (e.g., business partners, sub-contractors in technical, payment and delivery services, search information providers, advertising networks, credit reference agencies, fraud prevention agencies and debt collection agencies) and may obtain information about you from them.

2. Uses Made of the Information

2.1 information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information to

2.1.1 administer our website and any account you may have with us;
2.1.2 process your booking order or booking enquiry and arrange the provision of services by your service provider;
2.1.3 fulfil our obligations as a party in any contracts entered into between you and us;
2.1.4 to supply to you services purchased through our website and to provide you with the information that you request from us;
2.1.5 to deal with enquiries and complaints made by or about you relating to our website or the Services;
2.1.6 to allow you to participate in interactive features of our services, when you choose to do so;
2.1.7 to notify you about changes to our Services;
2.1.8 to ensure that content on our websites and our apps is presented in the most effective manner for you and your computer and/or Device;
2.1.9 to send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications). We will send that information by SMS or email only if: (i) you have consented to this; or (ii) the information is about products and services similar to those which were the subject of a previous sale or negotiation of a sale to you (and you have not opted out of receiving such marketing messages); or (iii) where we are permitted to do so by law without consent, for example, if you have provided us with a company email address. You can inform us at any time if you no longer require marketing communications in this way by using our contact form or the contact details in paragraph 8 below.
2.1.10 as necessary for the provision of services, we will provide your data to the service provider who is allocated to provide services to you, for the purpose of providing those services. This information may include (i) your name, address and contact details; (ii) the details about your property and the services you expressed interest in, together with any relevant photographs you may have provided; (iii) the no-obligation quote you have been provided with; and (iv) your payment details.

2.2 Automatically collected information about you is used:

2.2.1 to best tailor our websites and our mobile applications and for internal operations, including product development, troubleshooting, data analysis, testing, research, statistical and survey purposes;
2.2.2 to improve our websites and apps and to ensure that content is presented in the most effective manner for you and for your computer or other device used to access our site;
2.2.3 to enhance the quality and efficiency of our products and services;
2.2.4 enable you to use interactive features on the websites and mobile application, when you choose to do so;
2.2.5 to keep our websites and apps secure and prevent fraud;

2.2.6 to establish and interpret the effectiveness of advertising we serve to you;

2.2.7 to send you marketing and non-marketing communications relating to services which we think may be of interest to you.

2.3 We may combine information received from other sources with information you give to us and information that we collect about you. We may use this information and the combined information for the purposes set out above .

2.4 Cookies

Cookies on our websites and our apps allow us to tailor our content specifically to you and improve our Services. By distinguish you from other users, we are able to provide you with the best possible experience when you visit our websites and use our mobile applications. Please read our Cookie Policy to find out more about the cookies we use and the purposes for which we use them see.

3. How We Store Your Information

3.1 We will store all the personal information you provide on our secure servers in the United Kingdom and Bulgaria. We have in place a level of security appropriate to the nature of the information stored and the harm that might result from a breach of security.

3.2 Information that we collect may be transferred to, and stored at, countries which do not have data protection laws equivalent to those in force in the European Economic Area (EEA). It is possible that it may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your booking, the processing of your payment details and the provision of services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

3.3 You are responsible for keeping the password we have given you (or you have chosen) for accessing certain parts of our site or app confidential. We ask you not to share a password with anyone.

3.4 All payments made through our websites and our apps are processed by our selected third party payment processing services, PayPal and Stripe. Such payments are encrypted using Secured Sockets Layer technology. None of your credit or debit card details in connection with your payment are stored by us.

3.5 Unfortunately, the transmission of information via the internet is not completely secure. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee the security of your data transmitted to our websites or our apps; any transmission is at your own risk. Once we have received your information, we maintain administrative and technical safeguards to protect against unauthorised use, disclosure, alteration or destruction of the personally-identifiable information we collect on this website.

4. Disclosure of Information

4.1 We may disclose your personal data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

4.2 We may disclose your personal information to third parties:

4.2.1 In the event that we expand or reduce our business and this involves the sale and/or the transfer of control of all or part of our company, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

4.2.2 In the event that all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred asset;

4.2.3 To the the extent that we are required to do so by law, in connection with any ongoing or prospective legal proceedings, or in order to enforce or apply our Website Terms of Use , or the Services Terms and Conditions and other agreements; to establish, exercise or defend our legal rights those of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;

4.2.4 If you fail to make payments that you owe in relation to any services provided to you by the service provider, in which case we may disclose your personal data to credit reference agencies and to fraud prevention agencies for the purposes of fraud prevention and reducing credit risk. We may also disclose your personal data to debt collection agencies which may use your information to trace your whereabouts and recover the debts. The information which we disclose to such agencies may in turn be provided by those agencies to other organisations which may use your personal data to perform similar checks. Information recorded by fraud prevention agencies may be accessed by organisations in other jurisdictions.

5. Your Privacy Rights

5.1 You have the right to instruct us at any time not to process your personal information for marketing purposes.In practice, we will usually either ask you to agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

5.2 You have the right to ask us to provide you with any personal information we hold about you. Provision of such information will be subject to the payment of a fee (currently fixed at £10) to meet our costs in providing you with details of the information we hold about you.

6. Links to Third-party Websites

This website may contain links to other websites. We provide these links solely for your convenience and information. We have no control over such websites and are in no way responsible for the content thereof. Different websites have different privacy practices. You should always check the privacy notice of the specific site you’re visiting to understand the privacy practices associated with that site.

7. Amendments to the Privacy Policy

7.1 By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy. Any changes we may make to our privacy policy in the future will be posted on this page and we may place notices elsewhere within the websites and the apps (such as the home page) for a reasonable period of time, so that you may be aware of the changes.

7.2 Please check back frequently to see any updates or changes to our privacy policy. The “Last updated” date at the top of this Privacy Policy indicates when this privacy policy was last updated. Your continued use of the Services following any changes to this Privacy Policy will mean you accept those changes.

8. Contact Us

If you have any questions, comments and requests regarding this Privacy Policy, we kindly ask you to address such by email to office@cleaners-clapham.co.uk, or by telephone on 020 3404 2206.

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